Privacy Policy

HOPE, INC. (hereinafter referred to as the “Company”) will promote the protection of personal information by establishing the following privacy policy (Policy for Protection of Personal Information), creating a system for the protection of personal information, and ensuring that all employees recognize the importance of protecting personal information and are fully committed to its protection.

Handling of personal information

In order to keep your personal information accurate and up-to-date, and to prevent unauthorized access, loss, damage, tampering, leakage, etc. thereof, the Company will take the necessary measures, such as maintaining a security system, developing a management system, and providing thorough employee training to implement safety measures and strictly manage your personal information.

The Company’s manager in charge of personal information protection

General Manager of Business Administration Department, HOPE, INC.

Purpose of use of personal information in the Company

The Company will only use personal information for the following purposes and within the scope of the following business.

* The same purpose of use applies if a photo or name of the person in charge appears in a local government advertisement.

The Company will clearly state on each website the purpose of use related to the websites it operates.

Disclosure, correction, termination of use, and complaints about personal information

We will respond to requests for notification of the purpose of use, disclosure, correction, addition or deletion of content, termination of use, deletion, and termination of provision to third parties of personal information (hereinafter referred to as “Disclosure, etc.”) upon verification that you are the person in question or a legitimate representative of the person who made the request.

In addition, personal information obtained in the request for Disclosure, etc. will be used only to the extent necessary for the request for Disclosure, etc.

  1. 1) Address for requests of Disclosure, etc.

    Manager in Charge of Personal Information Protection, HOPE, INC.
    MG Yakuin Building 7F, 1-14-5 Yakuin, Chuo-ku, Fukuoka, 810-0022, Japan
    TEL +81-92-716-1404; FAX +81-92-716-1467
    E-mail: info@zaigenkakuho.com
  2. 2) Documents required for the request for Disclosure

    In order to respond to your request for Disclosure, etc. of your personal information, we will send you the necessary documents after receiving your request.
    Please fill out the required information on the documents, enclose one of the following documents for identification and return them to the “Address for requests of Disclosure, etc.” above.
    ・A copy of your driver’s license・A copy of your passport (within its period of validity)・A copy of your certificate of residence

  3. 3) Means of response from the Company

    The Company will respond to the applicant by certified mail to the person in question.

Policy for Protection of Personal Information

Basic philosophy

In order to provide new value to citizens through local governments, we handle personal information including your personal information, and consider the following to be the basis of our business activities as well as our social responsibility.
Respecting the value of information about individual people (hereinafter referred to as “personal information”) and protecting personal information by ensuring that it is always properly managed and protected.
In order to ensure that this policy is enforced, the Company’s executives and employees are working together to ensure that personal information is handled appropriately in accordance with the following basic policy.

Basic policy

  1. 1. Collection, use and provision of personal information

    1. 1. When collecting personal information for services provided in accordance with the Policy for Protection of Personal Information, the Company will clarify the purpose of use, collect the information appropriately to the extent necessary where your consent was obtained, and use it within the scope of the purpose of use.
    2. 2. The Company will manage your personal information appropriately and will not use it beyond the scope of the purpose for which you have given your consent, or use it beyond the scope of exceptions based on laws and regulations. The Company will not disclose or provide your personal information to any third party except in the following cases.
      1. (1) If you give your consent
      2. (2) When the Company discloses the information to an outsourced contractor to whom we outsource operations to provide the services you requested
      3. (3) When disclosure is required by law
    3. 3. When the Company outsources business involving personal information within the scope of the purpose of use, the Company will sign a contract and require the outsourced contractor the same appropriate management as the Company’s and supervise the outsourced contractor.
  2. 2. Implementation of safety measures

    The Company will keep the personal information it is entrusted with in an accurate and safe manner, and will develop internal rules and take the necessary and appropriate measures in order to prevent unauthorized access, loss, damage, tampering, leakage, etc. thereof and to rectify such situations.

  3. 3. Compliance with laws, regulations and norms

    The Company complies with the “Personal Information Protection Management System - Requirements (JIS Q 15001),” “Other Personal Information Laws and Regulations,” and “Other Standards,” as well as reviews the contents of this policy as necessary and makes efforts to improve them and protect personal information.

  4. 4. Organizational activities

    The Company establishes an internal management system for the protection of personal information and develops an organizational structure to ensure that all its executives and employees are fully aware of the system.

  5. 5. Continuous improvement of the management system

    The Company establishes an internal management system for the protection of personal information and develops an organizational structure to ensure that all its executives and employees are fully aware of the system.

  6. 6. Complaints, inquiries, disclosure, correction and deletion of personal information

    The Company respects the rights of individuals regarding their personal information. If you have a complaint or inquiries regarding your personal information, or if you wish to request the disclosure, correction, or deletion of your personal information, we will respond as soon as possible within a reasonable period of time and to a reasonable extent, after you contact the Company’s customer support desk.

Established: October 1, 2011
Updated: July 10, 2018
Takayasu Tokitsu
CEO
HOPE, INC.