Privacy Policy

* In this Privacy Policy, the term “Group” collectively refers to HOPE, INC. and its subsidiaries and affiliates.

Basic Policy

1. 1. 1.The Group will comply with laws, regulations, and other standards relating to the protection of Personal Information, and will review the contents of this Policy as appropriate, striving for its improvement and for the protection of Personal Information.
   2. 2.When acquiring Personal Information in connection with services provided in accordance with its personal information protection policy, the Group will clarify the purposes of use, acquire such information appropriately and only to the extent necessary and consented to, and use it within the scope of those purposes.
   3. 3.Where the Group outsources operations involving Personal Information within the scope of the purposes of use, it will conclude a contract with the contractor, require the contractor to exercise appropriate management equivalent to that of the Group, and supervise the contractor.
   4. 4.The Group will keep the Personal Information entrusted to it accurate and secure and will establish internal rules and take necessary and appropriate measures to prevent and remedy unauthorized access, loss, destruction, alteration, leakage, and similar incidents.
   5. 5.The Group will establish an internal management system for the protection of Personal Information, put in place the necessary organizational structure, and ensure that its officers and employees adhere to it.
   6. 6.The Group respects the rights of individuals with respect to their Personal Information. Where a customer wishes to make a complaint or inquiry concerning Personal Information, or to request the disclosure, correction, or deletion of his or her own Personal Information, the Group will respond promptly, within a reasonable period and to a reasonable extent, upon contact being made with the Group’s designated contact point.

Names, Addresses, and Representatives of the Companies Constituting the Group

1. 1. 1.HOPE, INC.
      MG Yakuin Bldg., 1-14-5 Yakuin, Chuo-ku, Fukuoka City, Fukuoka 810-0022, Japan
      Representative Director & President: Takayasu Tokitsu
      
   
   
   2. 2.JICHITAI AD, INC.
      MG Yakuin Bldg., 1-14-5 Yakuin, Chuo-ku, Fukuoka City, Fukuoka 810-0022, Japan
      Representative Director & President: Takayasu Tokitsu
      
   
   
   3. 3.JICHITAI WORKS, INC.
      MG Yakuin Bldg., 1-14-5 Yakuin, Chuo-ku, Fukuoka City, Fukuoka 810-0022, Japan
      Representative Director & President: Shimpei Mori
   
   
   4. 4.MACHIIRO, INC.
      MG Yakuin Bldg., 1-14-5 Yakuin, Chuo-ku, Fukuoka City, Fukuoka 810-0022, Japan
      Representative Director & President: Takayasu Tokitsu
      
   
   
   5. 5.JICHITAI LINK, INC.
      MG Yakuin Bldg., 1-14-5 Yakuin, Chuo-ku, Fukuoka City, Fukuoka 810-0022, Japan
      Representative Director & President: Ginjiro Matsumoto
      
   
   
   6. 6.JICHITAI CAREER, INC.
      ibb fukuoka Bldg., 2-3-36 Tenjin, Chuo-ku, Fukuoka City, Fukuoka 810-0001, Japan
      Representative Director & President: Daisuke Takao
      
   
   

Initiatives for the Protection of Personal Information

The Group keeps the Personal Information entrusted to it by customers accurate and up to date and, in order to prevent unauthorized access to, loss of, damage to, alteration of, and leakage of Personal Information, takes the necessary measures — including the maintenance of security systems, the establishment of management structures, and the thorough education of employees — and implements safety measures to manage Personal Information rigorously.

Purposes of Use of Personal Information

The Group uses the Personal Information entrusted to it by customers only for the following purposes and within the scope of its business.

1. 1. 1.To provide the services for which the customer has registered or applied.
   2. 2.To provide the customer with other services, content, and information considered useful in connection with the services for which the customer has registered or applied.
   3. 3.To send advertisements such as direct mail and e-mail newsletters to the customer, based on the customer’s consent or within the scope and by the means permitted by laws and regulations.
   4. 4.To improve existing services and to conduct research and development relating to new services.
   5. 5.To respond appropriately to inquiries, complaints, and similar communications from customers.
   6. 6.To provide the customer’s Personal Information and personal data to the Group in accordance with the provisions on the joint use of Personal Information set out below.

In addition to the purposes of use set out above, purposes of use relating to individual websites operated by the Group may be specified on each such website, and the Group may request the customer’s consent thereto.

Recording of Telephone Calls

When responding to customers by telephone, the Group may record the call for the purposes of accurately understanding the customer’s opinions, requests, inquiries, and similar communications, and of improving the quality of its responses in the future.

Joint Use of Personal Information

The Group may jointly use a customer’s Personal Information within the Group as follows.

1. 1. 1.Items of personal data subject to joint use
      Name, address, telephone number, e-mail address, age, and other Personal Information necessary in order to respond to the customer.
   2. 2.Scope of joint use
      HOPE, INC. and its subsidiaries and affiliates.
   3. 3.Purposes of joint use
      Appropriate responses to inquiries from customers.
      Sales activities and the provision of information regarding the products and services offered by each company.
      Smooth handling of transactions and other protection of the legitimate interests of customers.
   4. 4.Person responsible for the management of Personal Information subject to joint use
      HOPE, INC., Personal Information Protection Administrator.

Provision to Third Parties

The Group will not disclose or provide Personal Information entrusted to it by customers to third parties, except in the following cases.

1. 1. 1.Where the customer has consented.
   2. 2.Where the information is disclosed to a contractor to which the Group outsources operations in order to provide a service requested by the customer.
   3. 3.Where the information is jointly used within the Group in accordance with the provisions on the joint use of Personal Information set out above.
   4. 4.Where disclosure is required under laws or regulations.

Use of Cookies

The Group’s websites may use cookies and other similar technologies in order to provide customers with the most suitable services. Information collected through these technologies is handled as follows.

1. 1. 1.Purposes of use of cookies and similar technologies
      The Group uses cookies and similar technologies for the following purposes.
      - Analysis of website usage (access analysis, browsing history, etc.)
      - Improvement of services and the planning and development of new services
      - Display of content and advertisements based on the interests and preferences of customers (personalized advertising, etc.)
      - Measurement and optimization of advertising effectiveness
      - Provision of appropriate marketing information and content to customers
      
      Such information does not ordinarily identify an individual directly. However, in the membership services provided by the Group, such information may be handled as Personal Information where it is internally linked with membership information (name, e-mail address, etc.). In that case, the Group will handle the relevant cookie information appropriately in accordance with the Act on the Protection of Personal Information and other applicable laws and regulations.
   
   
   2. 2.Provision to third parties and use of external tools
      　The Group may use tools and services provided by external companies, and such third parties may thereby acquire information through cookies and similar technologies. Information acquired by a third party is handled in accordance with the privacy policy of that company.
   
   
   3. 3.Management of cookies and opt-out methods
      　Customers may restrict or disable the use of cookies through their own browser settings. Please note, however, that if cookies are disabled, some services may not function properly.
   
   
   4. 4.Obtaining consent regarding cookies
      　Where consent is required under laws or regulations for the collection and use of cookie information, the Group collects and uses such information only where it has obtained the customer’s explicit consent, such as through a banner displayed on the website. In that case, the customer may choose to consent to or refuse each purpose of use via the cookie settings banner.
   
   
   5. 5.Handling of cookie information that constitutes Personal Information
      　Where cookie information constitutes Personal Information, such information will be used for the following purposes in accordance with the “Purposes of Use of Personal Information.”
      - Delivery of advertisements, optimization of content, and provision of information on each of our services according to membership attributes and behavioral history
      - Improvement of services for individual users and development of new services
      - Responses to inquiries, support requests, and similar communications
      
      　Provision to third parties in such cases is carried out based on the customer’s prior consent, as described in “4. Obtaining consent regarding cookies” above.
   
   

Requests for Disclosure, Correction, or Suspension of Use of Personal Information, and Complaints

The Group will respond to requests for notification of the purposes of use, disclosure, correction, addition or deletion of contents, suspension of use, erasure, and suspension of provision to third parties of Personal Information (hereinafter, “Disclosure, etc.”) after confirming that the person making the request is the individual concerned or a duly authorized representative of that individual. Personal Information acquired in connection with a request for Disclosure, etc. will be used only to the extent necessary to respond to that request.

1. 1. 1.Contact point for requests for Disclosure, etc.
      HOPE, INC., Personal Information Protection Administrator
      MG Yakuin Bldg. 7F, 1-14-5 Yakuin, Chuo-ku, Fukuoka City, Fukuoka 810-0022, Japan
      TEL: +81-92-716-1404 / FAX: +81-92-716-1467
      E-mail: info@zaigenkakuho.com
   
   
   2. 2.Documents required when making a request for disclosure
      　In order to respond to a request for Disclosure, etc., the Group will send the prescribed documents to the individual concerned after receiving the request. Please complete the required items on the documents and return them to the contact point for requests for Disclosure, etc. set out above, enclosing one of the following certificates for identity verification purposes.
      - A copy of a driver’s license
      - A copy of a passport (valid and unexpired)
      - A copy of a certificate of residence (juminhyo)
      
   
   
   3. 3.Method of response
      　The Group will respond to the applicant by mail delivered only to the addressee in person (honnin gentei uketori yubin).

Review of this Privacy Policy

The Group will continuously review and improve this Privacy Policy and other related internal rules so that they are operated effectively and appropriately on an ongoing basis. If this Privacy Policy is revised, the revised Privacy Policy will apply from the date on which the revised version is published.